FAQ

Have a question about your order? You'll find most answers below. If you're still stuck, our support team is just an email away.

About Us

Who runs Style and Serve?

Style and Serve is an online fashion store serving customers in the United States. It's operated by ECOMMERCE TRANSHIPMENT SOLUTION LTD, based in Manchester, United Kingdom (company registration number 08586595). You can read more on our About Us page.

Customer Support

How quickly will I hear back?

We reply to messages in the order they arrive and aim to respond within 24 hours on business days (Monday–Friday, 9:00 AM–5:00 PM PST).

How do I get in touch?

Orders & Payment

What payment methods do you accept?

All accepted payment methods are shown at checkout. See our Billing Terms & Conditions for details. All prices are in US Dollars (USD).

Can I cancel my order?

Yes, within 5 minutes of placing it. Email support@styleandserve.com with your order number for a full refund. After that, your order enters processing and can't be cancelled, but you can still return it under our Refund Policy.

What if an item I ordered is out of stock?

We'll let you know by email. If it's not back in stock within two weeks, you'll be refunded automatically for that item. No action is needed on your end.

Shipping & Delivery

How much does shipping cost?

Standard shipping is free on all US orders, with no minimum spend.

Will I pay customs or import fees?

No. There are no customs duties or import fees on US orders. Any applicable sales tax is shown at checkout before you pay.

Where do you ship?

We currently ship to addresses within the United States only.

Who delivers my package?

Orders are fulfilled through our fulfilment partners and delivered by USPS or FedEx.

How long does delivery take?

Processing takes 1–3 business days (cutoff 5:00 PM PST), and transit takes 5–7 business days. In total, please allow 6–10 business days from order to delivery. Business days are Monday to Friday, excluding US public holidays. See our Shipping Policy for full details.

How do I track my order?

You'll receive a tracking number by email when your order ships. You can also enter it on our Track My Order page.

My tracking number isn't working. What now?

Tracking can take 24–48 hours to activate. If it still isn't working after that, contact us and we'll look into it.

Can I change my delivery address after ordering?

Email support@styleandserve.com as soon as possible with your name and order number. We can update the address if your order hasn't been processed yet. Once it has shipped, the address can't be changed.

My order hasn't arrived. What should I do?

If your order hasn't arrived within 10 business days, or tracking shows delivered but you don't have it, contact us. We'll investigate with the carrier and, if the package is confirmed lost, send a replacement or issue a full refund.

Returns & Refunds

Can I return my order?

Yes. You have 30 days from delivery to request a return for any reason: damaged or defective items, wrong items, size or fit issues, or a change of mind. See our Refund Policy for full details.

Where do I send my return?

Returns are sent to our returns address in the United Kingdom. Contact us first at support@styleandserve.com with your name, order number, and reason for return, and we'll send you a return form. Then ship your item with a tracked service to:

Style and Serve Returns
Cici House, 58 Derby Street
Manchester
M8 8HF
United Kingdom

On the customs form, mark the contents as "returned goods," and send us your tracking number once the package is on its way.

Who pays for return shipping?

  • Damaged, defective, or wrong item: we cover the return shipping. Contact us before sending, and we'll provide a prepaid label or reimburse your tracked shipping cost.
  • Size or fit issue, or change of mind: return shipping is paid by you and isn't refunded. Because returns go to the UK, international postage usually costs more than domestic US shipping.

My item arrived damaged or wrong. What do I do?

Contact us within 30 days of delivery with your order number and a photo of the item. We'll arrange a replacement or refund at no cost to you.

What condition does my return need to be in?

Items must be unworn, unwashed, and in the condition you received them, with any original tags and packaging where possible. This doesn't apply to items that arrived damaged, defective, or incorrect.

Can I exchange an item?

The fastest option is to return your item and place a new order for the size or item you want. If your original item was damaged, defective, or wrong, we'll send a replacement at no extra cost.

Is there a restocking fee?

No, never.

When will I get my refund?

Once your return arrives and is inspected, we'll email you to confirm approval. Approved refunds are processed to your original payment method within 10 business days. Your bank may take a few extra days to show it.

Get in Touch With Us

Email: support@styleandserve.com

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM PST

Typical response time is within 24 hours.

Our Business

Style and Serve is operated by:
ECOMMERCE TRANSHIPMENT SOLUTION LTD
Cici House, 58 Derby Street
Manchester
M8 8HF
United Kingdom

Company registration number: 08586595